Third Party Integration Requirements
It is common for users of third party integrations built using Hover's API to reach out to Hover with questions and challenges that they face. As a standard practice, Hover requires information from every third party developer that makes their integration public for the various sections of Hover's customer base
Hover values the success of all of our third party development partners. Providing the following information will ensure that we can assist mutual customers promptly and effectively when issues arise.
Staffing and Contact Information
- Product Lead Name, Email Address, (Phone Number optional)
- Engineering Lead Name, Email Address, (Phone Number optional)
- Marketing Lead Name, Email Address, (Phone Number optional)
- Sales Lead Name, Email Address, (Phone Number optional)
- Customer Support Lead Name, Email Address, (Phone Number optional)
Technical Review
Video demonstration of the integration
While the primary purpose of this video will be for Hover's internal reference, please indicate whether or not this video is able to be used for customer facing purposes. If public, Hover may incorporate content in sales, support, and help center collateral.
List of all endpoints used within the integration
Developers should a comprehensive list of all endpoints used to build an integrations. The primary purpose is to give users and various Hover support resources an idea of the resources and products the integration interacts with.
Brand and Product Marketing Review
Public-facing collateral
Please submit any collateral or information you plan to share with customers about the integration (e.g. support articles, sales materials, setup instructions, landing pages). Hover's Integration Review team will review all collateral to ensure that any of the information accurately portrays Hover's brand and product functionality.
Integration prerequisites
If there are any prerequisites, access controls, required subscriptions, or other barriers to entry for anyone to install and/or use the integration, please provide a detailed list for the Hover Integration Review team.
Customer Support, Technical Support, and Product Feedback Review
Description of support organization structure and size
Hover needs to ensure that any external support organization is equipped to process questions and escalate technical problems to an internal product owner.
Escalation paths for customer support and technical support with expected response times
We require a direct channel of communication from the Hover support team to a third party's support organization, as well as a direct line of communication to the technical product owner of the integration. Hover also requires a Service Level Agreement (SLA) for expected response time.
Escalation path for product feedback
We require a direct channel of communication between the Hover Partnership team and the product/engineering team(s) responsible for receiving integration feedback from mutual customers. Hover has no explicit requirements for expectations for applying customer feedback.
Access to a working demo account
Hover requires access to an instance of your software program for testing, troubleshooting, and demoing the integration when applicable.
Testing before Launch
Before an integration is released two conditions must be met
- This Third Party Integration Requirements form is submitted, and all fields have been reviewed and accepted by the team (this is usually in an email, slack, or on a call).
- Your team has provided all necessary accounts for Hover to test end-to-end (or be walked through a test end-to-end in the cases which account access is completely not possible) 10 days before desired launch.
Release and Launch Schedule
- Anticipated release date
- Notification of go live date two weeks in advance of initial release to customers
- Notification that integration has been pushed live (on date of release to customers)
Please use the link to the form below to submit the above information. For any questions, please contact [email protected]. We value your feedback and partnership and are looking forward to making your integration.
Updated 8 days ago